You can permanently delete your Kati account and its associated personal information at any time. This page explains how to delete your account from inside the app, and how to request deletion if you no longer have the app installed.
Delete from inside the app
- Open Kati and sign in.
- Go to the Me tab.
- Scroll down and tap Delete account.
- Follow the on-screen confirmation steps.
Deletion takes effect immediately once confirmed.
Request deletion without the app
If you no longer have Kati installed, or cannot sign in, you can request deletion by email. Send a message to info@kati.ng with the subject “Account deletion request”, including the phone number registered to your Kati account. We may contact you on that phone number or your registered email to verify the request before deleting the account. Verified requests are completed within 30 days.
What is deleted
- Your account (phone number, email address, and profile data)
- Saved beneficiaries and contacts you added
- Scheduled purchases (cancelled immediately)
- Notification/device registrations
- Your dedicated funding account, where one was issued (closed)
What may be retained
Some records are retained after account deletion where the law requires it or where they are needed for legitimate protective purposes, including:
- Transaction and payment records, to meet financial record-keeping and regulatory obligations
- Records needed for fraud prevention, security, or dispute resolution
Retained records are kept only as long as those obligations require and are not used for any other purpose. Any remaining wallet balance is forfeited on deletion, so we recommend using your balance before deleting your account.
Questions
If you have any issues deleting your account, contact info@kati.ng.
MOAA TECH Nigeria Limited
Website: www.kati.ng